Our Policies

Payment Types

At this time, we are able to accept PayPal and Venmo.

Shipping

All physical items ship via USPS First Class or Priority 2-day Mail, depending on weight.


Combined shipping can sometimes be tricky to calculate ahead of time. The shipping costs reflected in your total *may* be higher than needed, in which case, I will send you a refund. Please bear in mind that shipping costs are meant to reflect postage, shipping container, and packing material. (We often use recycled boxes with shredded paper as padding in order to lessen our financial and environmental impact. It's our way of keeping your costs low and our Earth happy.)


International clients will need to contact us directly for a shipping quote.

Downloads

At this time, all PDF books, course-guides, BOS pages, and other printables are delivered electronically via Etsy's download manager (unless otherwise noted). If you are having trouble accessing your file(s), please contact Etsy for assistance. Your views in these systems are very different from mine, so it is difficult for me to troubleshoot problems with the download process. (Of course, if it is an issue of the wrong file coming through the download, that was my error. Contact me, and I will email you the correct file.)

Refunds & Exchanges

PHYSICAL ITEMS -- We cannot accommodate refunds on custom items or energetic services. This policy includes all poppets, robes, readings, and rituals. These items are made specifically for you at the time of purchase. All other items can be returned to us for a full refund within 5 days of receipt by Buyer.


DOWNLOADS -- You can receive a refund at any time before we have emailed your PDF. After downloading, if you are dissatisfied with the purchase, please contact us via email to arrange a partial or full refund within 5 days of download.

Additional Policies & Offers

BOOKS -- Want to see something special in print? Contact us here -- or submit a proposal to us at asteriabooks.com/contact.